FAQs

Frequently Asked Questions (FAQs) | Miss Panda Beauty Store

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, orders, and services.

1. Where is Miss Panda Beauty Store based?

Scentelier is proudly based in Malaysia, serving customers locally and worldwide with premium-quality fragrances.

2. How long does shipping take?

  • Local (Malaysia): 3–5 business days

  • International: 7–14 business days (depending on destination and customs clearance)

You’ll receive a tracking number once your order is shipped.

3. How can I track my order?

Once your order is dispatched, we’ll send you a tracking link via email so you can follow your parcel’s journey in real time.

4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and international bank transfers (where available).

5. Can I return or exchange my order?

Yes — we accept returns within 14 days of receiving your order, as long as the product is unused, unopened, and in its original packaging.
Please contact us at Habibsunny890@gmail.com to start the return process.

6. What should I do if I receive a damaged or incorrect item?

We’re so sorry for the inconvenience! Please email us within 3 days of delivery with photos of the damaged or incorrect product, and we’ll arrange a replacement or refund as soon as possible.

7. Are Miss Panda Beauty perfumes authentic?

Absolutely. All our fragrances are 100% original, crafted with high-quality ingredients and tested for safety and performance.

8. Do you offer international shipping?

Yes! We proudly ship worldwide. Delivery times vary based on location and customs processes.

9. How can I contact customer support?

You can reach our friendly customer service team via:
📧 Email: Habibsunny890@gmail.com
📞 Phone: +60 18 358 9326
Our team is available Monday–Friday, 9:00 AM – 6:00 PM (MYT).

10. How can I stay updated on new launches and promotions?

Follow us on social media and subscribe to our newsletter to be the first to know about new collections, exclusive offers, and fragrance tips.